We are devoted to continuously developing and improving our Quality Management System, which provides the basis for measuring and improving our performance. Our management team is committed to promoting quality principles across the organization to support corporate objectives.
To achieve total customer satisfaction and continual improvement, we maintain:
- Consistent gathering and monitoring of customer feedback
- A customer complaints procedure
- Supplier selection and performance monitoring against specified criteria
- Training and development for our employees
- Constant audit of our internal processes
- Quality objectives that reflect our business goals
- Regular supervision of employee competence and process quality
- Management reviews of audit results, customer feedback, and complaints
ILEYS is committed to meeting ISO 9001:2015 standard requirements as well as other applicable legal and statutory requirements. Although the Chief Executive Officer has ultimate responsibility for Quality, all employees share responsibility within their areas of work.
The ILEYS Management undertakes to:
- Develop and adhere to work processes, and constantly review business plans, key objectives, and metrics.
- Acquire raw materials from authorized facilities, produce standard detergent products, and store, handle, and sell in accordance with approved processes — maintaining a culture of continual improvement through internal and external audits.
- Create awareness and conduct training on ISO 9001:2015 and customer requirements for our employees.